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Finding a Niche
A market in its entirety is too broad in scope for any but the largest companies
to tackle successfully. The best strategy for a smaller business is to divide demand
into manageable market niches. Small operations can then offer specialized goods
and services attractive to a specific group of prospective buyers.
There are undoubtedly some particular products or services you are especially suited
to provide. Study the market carefully and you will find opportunities. As an example,
surgical instruments used to be sold in bulk to both small medical practices and
large hospitals. One firm realized that the smaller practices could not afford to
sterilize instruments after each use like hospitals did, but instead simply disposed
of them. The firm's sales representatives talked to surgeons and hospital workers
to learn what would be more suitable for them. Based on this information, the company
developed disposable instruments which could be sold in larger quantities at a lower
cost. Another firm capitalized on the fact that hospital operating rooms must carefully
count the instruments used before and after surgery. This firm met that particular
need by packaging their instruments in pre-counted, customized sets for different
forms of surgery.
While researching your own company's niche, consider the results of your market
survey and the areas in which your competitors are already firmly situated. Put
this information into a table or a graph to illustrate where an opening might exist
for your product or service. Try to find the right configuration of products, services,
quality, and price that will ensure the least direct competition. Unfortunately,
there is no universally effective way to make these comparisons. Not only will the
desired attributes vary from industry to industry, but there is also an imaginative
element that cannot be formalized. For example, only someone who had already thought
of developing pre-packaged surgical instruments could use a survey to determine
whether or not a market actually existed for them.
A well-designed database can help you sort through your market information and reveal
particular segments you might not see otherwise. For example, do customers in a
certain geographic area tend to purchase products that combine high quality and
high price more frequently? Do your small business clients take advantage of your
customer service more often than larger ones? If so, consider focusing on being
a local provider of high quality goods and services, or a service-oriented company
that pays extra attention to small businesses.
If you do target a new niche market, make sure that this niche does not conflict
with your overall business plan. For example, a small bakery that makes cookies
by hand cannot go after a market for inexpensive, mass-produced cookies, regardless
of the demand.